{"id":623479,"date":"2023-05-04T11:58:21","date_gmt":"2023-05-04T11:58:21","guid":{"rendered":"https:\/\/info.cashtocode.com\/?page_id=623479"},"modified":"2026-02-26T09:29:35","modified_gmt":"2026-02-26T09:29:35","slug":"what-to-do-if-my-transaction-fails","status":"publish","type":"page","link":"https:\/\/info.cashtocode.com\/en-ca\/support\/payments\/what-to-do-if-my-transaction-fails\/","title":{"rendered":"What to do if my transaction fails?"},"content":{"rendered":"\n<p>While it\u2019s highly unlikely you experience any issues when using eVoucher should your transaction fails, send an email immediately. A formal report will be created and our team will look into it.<\/p>\n\n\n\n<p>Do not under any circumstances provide your 20 character code to other parties. The customer support team can identify the eVoucher code with a transaction ID.<\/p>\n\n\n\n<p>Once our team has looked into the matter, they will get back to you with an explanation or what steps you should take to resolve the issue.<\/p>\n\n\n\n<p>If this is a CashtoCode transaction, provide your barcode ID, or simply take a photo of it and send it to our support team.<\/p>\n\n\n\n<div class=\"wp-block-greenshift-blocks-row alignfull gspb_row gspb_row-id-gsbp-75cc719c-587a\" id=\"gspb_row-id-gsbp-75cc719c-587a\"><div class=\"gspb_row__content\"> \n<div class=\"wp-block-greenshift-blocks-row-column gspb_row__col--12 gspb_col-id-gsbp-dc66eeb1-2720\" id=\"gspb_col-id-gsbp-dc66eeb1-2720\">\n<div class=\"wp-block-group alignwide is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" id=\"all-payments-topics\">All payments topics<\/h2>\n\n\n<ul class=\"wp-block-page-list\"><li class=\"wp-block-pages-list__item\"><a class=\"wp-block-pages-list__item__link\" href=\"https:\/\/info.cashtocode.com\/en-ca\/support\/payments\/transaction-history\/\">Can I check my transaction history?<\/a><\/li><li class=\"wp-block-pages-list__item\"><a class=\"wp-block-pages-list__item__link\" href=\"https:\/\/info.cashtocode.com\/en-ca\/support\/payments\/limits\/\">CashtoCode Limits<\/a><\/li><li class=\"wp-block-pages-list__item\"><a class=\"wp-block-pages-list__item__link\" href=\"https:\/\/info.cashtocode.com\/en-ca\/support\/payments\/no-account\/\">Is an account required to use CashtoCode eVoucher?<\/a><\/li><li class=\"wp-block-pages-list__item\"><a class=\"wp-block-pages-list__item__link\" href=\"https:\/\/info.cashtocode.com\/en-ca\/support\/payments\/what-to-do-if-my-transaction-fails\/\">What to do if my transaction fails?<\/a><\/li><\/ul><\/div>\n<\/div>\n <\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"other-topics\">Other topics:<\/h2>\n\n\n<style>.gspb_container-id-gsbp-15d1f03f-a5c3{flex-direction:column;box-sizing:border-box;}#gspb_container-id-gsbp-15d1f03f-a5c3.gspb_container > p:last-of-type{margin-bottom:0}.gspb_container{position:relative;}#gspb_container-id-gsbp-15d1f03f-a5c3.gspb_container{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));}@media (max-width:991.98px){#gspb_container-id-gsbp-15d1f03f-a5c3.gspb_container{grid-template-columns:repeat(1,minmax(0,1fr));row-gap:20px;}}@media (max-width:575.98px){#gspb_container-id-gsbp-15d1f03f-a5c3.gspb_container{grid-template-columns:repeat(1,minmax(0,1fr));row-gap:20px;}}#gspb_container-id-gsbp-15d1f03f-a5c3.gspb_container{padding-top:25px;padding-bottom:25px;}<\/style>\n<div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-15d1f03f-a5c3\" id=\"gspb_container-id-gsbp-15d1f03f-a5c3\"><style>#gspb_button-id-gsbp-96f4c0fe-824b{display:flex;justify-content:flex-start;}#gspb_button-id-gsbp-96f4c0fe-824b 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class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-icon\"><img decoding=\"async\" src=\"https:\/\/info.cashtocode.com\/wp-content\/uploads\/2023\/04\/allgemein.webp\" alt=\"General\"\/><\/span><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">General<\/span><\/span><\/span><\/a><\/div>\n\n\n<style>#gspb_button-id-gsbp-21bb56c1-b0cc{display:flex;justify-content:flex-start;}#gspb_button-id-gsbp-21bb56c1-b0cc .gspb-buttonbox-text{display:flex;flex-direction:column;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox{box-sizing:border-box}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox > .gspb-buttonbox-textwrap > .gspb-buttonbox-icon{display:flex;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox .gspb-buttonbox-icon img{height:75px!important;width:75px!important;min-width:75px!important;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox .gspb-buttonbox-icon img,#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox .gspb-buttonbox-icon img path{fill:currentColor !important;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox .gspb-buttonbox-icon img{margin:0px !important;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox > .gspb-buttonbox-textwrap{display:flex;flex-direction:row;align-items:center;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox > .gspb-buttonbox-textwrap{justify-content:center;}#gspb_button-id-gsbp-21bb56c1-b0cc .gspb-buttonbox-icon{margin-right:13px}#gspb_button-id-gsbp-21bb56c1-b0cc{justify-content:center;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox{width:80%;}#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox,#gspb_button-id-gsbp-21bb56c1-b0cc > .gspb-buttonbox .gsap-g-line{text-align:center!important;}<\/style>\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-21bb56c1-b0cc\" id=\"gspb_button-id-gsbp-21bb56c1-b0cc\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button  large-btn-internal\" href=\"\/en-ca?page_id=623495\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-icon\"><img decoding=\"async\" src=\"https:\/\/info.cashtocode.com\/wp-content\/uploads\/2023\/04\/sicherheit.webp\"\/><\/span><span class=\"gspb-buttonbox-text\"><span class=\"gspb-buttonbox-title\">Security<\/span><\/span><\/span><\/a><\/div>\n\n\n<style>#gspb_button-id-gsbp-cbf9f9c{display:flex;justify-content:flex-start;}#gspb_button-id-gsbp-cbf9f9c .gspb-buttonbox-text{display:flex;flex-direction:column;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox{box-sizing:border-box}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox > .gspb-buttonbox-textwrap > .gspb-buttonbox-icon{display:flex;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox .gspb-buttonbox-icon img{height:75px!important;width:75px!important;min-width:75px!important;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox .gspb-buttonbox-icon img,#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox .gspb-buttonbox-icon img path{fill:currentColor !important;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox .gspb-buttonbox-icon img{margin:0px !important;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox > .gspb-buttonbox-textwrap{display:flex;flex-direction:row;align-items:center;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox > .gspb-buttonbox-textwrap{justify-content:center;}#gspb_button-id-gsbp-cbf9f9c .gspb-buttonbox-icon{margin-right:13px}#gspb_button-id-gsbp-cbf9f9c{justify-content:center;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox{width:80%;}#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox,#gspb_button-id-gsbp-cbf9f9c > .gspb-buttonbox .gsap-g-line{text-align:center!important;}<\/style>\n<div class=\"gspb_button_wrapper gspb_button-id-gsbp-cbf9f9c\" id=\"gspb_button-id-gsbp-cbf9f9c\"><a class=\"wp-block-greenshift-blocks-buttonbox gspb-buttonbox wp-element-button  large-btn-internal\" href=\"\/en-ca?page_id=627144\" rel=\"noopener\"><span class=\"gspb-buttonbox-textwrap\"><span class=\"gspb-buttonbox-icon\"><img 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A formal report will be created and our team will look into it. Do not under any circumstances provide your 20 character code to other parties. The customer support team can identify the eVoucher code with [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":630177,"parent":623466,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_gspb_post_css":"#gspb_row-id-gsbp-75cc719c-587a{justify-content:space-between;margin-top:0;margin-bottom:0;display:flex;flex-wrap:wrap;background-color:#00000012;opacity:1}#gspb_row-id-gsbp-75cc719c-587a>.gspb_row__content{display:flex;justify-content:space-between;margin:0 auto;width:100%;flex-wrap:wrap;max-width:1200px}.gspb_row{position:relative}div[id^=gspb_col-id]{box-sizing:border-box;position:relative;padding:var(--gs-row-column-padding, 15px min(3vw, 20px))}#gspb_col-id-gsbp-dc66eeb1-2720.gspb_row__col--12{width:100%}@media (max-width:575.98px){#gspb_col-id-gsbp-dc66eeb1-2720.gspb_row__col--12{width:100%}}","footnotes":""},"categories":[],"tags":[],"class_list":["post-623479","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What to do if my transaction fails? | CashtoCode Help Center<\/title>\n<meta name=\"description\" content=\"Here are the steps you should take if your CashtoCode or eVoucher transaction fail. 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