CashtoCode Help – all the important questions and answers at a glance

We want to give you a simple, convenient and secure online payment experience. Unfortunately, sometimes problems can arise – and we apologize for when this happens. In order for these to be solved as quickly as possible, we have created a CashtoCode help area for you, where you will find the most frequently asked questions and their answers and solutions.

I have just paid with CashtoCode. However, the money is not yet available in my online account.

We apologize that your money is not immediately available. We assure you that your money is 100% safe and will be available to you soon. In exceptional cases, transactions can take up to 40 minutes. Your money will be automatically transferred to your selected online account. You do not have to contact us for this, as it is already noted in our payment system.

Why do some transactions take a little longer?

Some partner branches need a little longer for transactions – unfortunately, we have no control over this at the moment. We are aware of the issue and are already working with the respective partner branches to reduce the transaction time as quickly as possible.

The branch does not know CashtoCode.

We're sorry you had a problem with your payment. We assure you that all branches listed by CashtoCode can process payments. Unfortunately, this is sometimes not known to the staff, since CashtoCode is still new on the market. The checkout staff also changes frequently and does not always receive the necessary training on new products. What usually works well is to point out to the operator that CashtoCode can be found in the same device (“e-loading terminal”) as telephone prepaid cards.


If you cannot find an answer to your concern in the FAQ section, please contact us via email: In order for us to be able to help you as quickly as possible, please describe your problem in as much detail as possible:

  • Reason for contact and detailed description of the problem
  • At which partner branch did the problem occur? If possible, please send us the exact address here.
  • On which website did you want to deposit with CashtoCode?
  • Please send us a photo of your purchase receipt, if you have one.

We strive to resolve your request within 24 hours.

Best regards,
Your CashtoCode team