Cristina Tudose
Are you having issues accessing your Bitstarz casino account? Don’t worry, there are practical steps you can take right now. And, if you’re new to this online casino, we’ll walk you through the entire registration and login process, but also troubleshoot common account access issues to find the culprit in your situation.
How To Register at Bitstarz Casino
If you’re ready to not just discover this award-winning gambling site, but join in on the fun as an active participant, here’s what you need to do to create an account at Bitstarz Casino:
How to Verify your account at Bitstarz Casino
Before you can fully enjoy everything Bitstarz has to offer, you’ll need to complete the Know Your Customer (KYC) verification. This quick and secure process helps ensure that your account is protected and that all deposits and withdrawals are handled safely.
To verify your account, you’ll be asked to provide the following documents:
- Proof of Identity – A valid government-issued ID such as a passport, driver’s license or identity card. It should clearly show your full name, date of birth, photo and the issue/expiry dates.
- Proof of Payment – A document confirming that you’ve made a payment to the casino. This usually shows the amount debited, the account holder’s name and the date of the transaction. Depending on the payment method, requirements might differ slightly.
- Proof of Address – A recent document (issued within the last 90 days) that confirms your residence. It should display your full name, current address and the issue/expiry date.
Once you’ve submitted the necessary documents, the Bitstarz casino team will review them. You’ll receive an email as soon as your verification is complete. If anything else is needed, customer support may contact you for additional information.
Completing this step ensures smooth deposits and withdrawals, giving you peace of mind while you play. And, if you'd like to learn more about this brand's current bonuses, payment methods and highlights for new players, check out our in-depth Bitstarz Casino Review.
How to Log In at Bitstarz Casino
Once your account is up-and-running, you’ll have to make your first Bitstarz casino login. Remember that, at times, you can be logged out automatically for security reasons or following periods of extended account inactivity:
Common login issues at Bitstarz Casino and how to solve them
If you followed all the steps correctly and still can’t do the Bitstarz casino login, then we’ll have to figure out what the issue is by a process of elimination.
Reset your password
The most common problem can be wrong account details. You may have inserted a faulty password, either missed a digit or added a wrong number. From the same login window, click on the ‘forgot password?’ option. You’ll receive detailed instructions on how to re-set it on the e-mail address associated with the account.
Talk to customer support
If you’ve forgotten your e-mail address or dealing with other specific errors, open a live chat and talk to a customer support representative. They’ll be able to guide you if the issue is with your account only, or if it lies with them (server problems, site-wide issues that affect all users etc.).
If everything else fails, create a new account
If you still can’t regain access, you can try creating a new account, but be mindful that you can’t use the same e-mail address, you’ll have to insert new details. Remember that Bitstarz only allows creating one account per IP address/household/device. To avoid being flagged as a duplicate, it’s best to explain the situation to customer support first, and that all recovery efforts failed, before proceeding with a new account.
FAQs
To sign up, click the “Sign Up” button on the homepage, enter your email, password, and currency, then confirm your account via the email link.
You’ll need a valid government ID, a recent proof of address (issued within 90 days), and proof of payment depending on your chosen method.
Click “Log In” on the homepage and enter your email and password. You can also log in using Google or a Metamask wallet for crypto.
Click “Forgot Password?” on the login page. A reset link will be sent to your registered email where you can set a new password.
Common reasons include incorrect details, site maintenance, or account issues. If the problem persists, contact customer support for help.
Bitstarz only allows one account per person, household, or IP address. Contact support before trying to open a new account.
