Joo Casino Review

Joo Casino Bonus

Joo Casino offers an outstanding welcome package of $/€6,000 + 200 free spins to all newly-registered players who make three consecutive deposits of $/€20. Alternatively, you may choose a crypto-exclusive sign-up package, instead, with a minimum deposit requirement of 0.001 BTC per individual bonus.

Both options require specific promo codes for activation, which you can find listed below. Do keep in mind that the first package is accessible to all regular players, whilst the other is only available for VIPs.

Without a doubt, Joo Casino’s welcome packages are extremely generous and among the best we’ve seen for both FIAT and crypto enthusiasts. It’s right up there next to what PowerUp Casino, Bitstarz and Lucky Dreams Casino currently have in place. Our only issue is with the slightly high wagering requirements, meaning it’ll take longer to clear the bonus. Protip: play high contribution games here, such as slots, to cut the total wagering time significantly.

Bonus terms

In terms of transparency, we have no critiques to bring towards Joo Casino. Each bonus is accompanied by a pop-up detailing the key information, such as promo codes and minimum deposits. Additionally, there are two other site pages, ‘bonus T&Cs’ and ‘terms & conditions’ providing even more details, so everything is relatively easy to find. Below, we’ve summarized all you need to know:

When meeting the rollover stipulations, you have to remember that different game types have varying contributions, as such:

Available Countries

Given its extensive years of experience, Joo Casino managed to establish a leading position in certain areas, gaining significant popularity in Australia, Canada and Austria.

However, players from the United Kingdom, Cyprus, Ukraine, Portugal, Belgium, Israel, Nigeria, Malaysia, Mongolia and many others are not allowed to deposit or play real money games on the site. Access to the platform for gambling activities is fully restricted in these regions.

In contrast, users from France, India, Indonesia, Italy, Greece, Hungary, Poland, Ethiopia and Kazakhstan, among others, can access the site and make deposits, but they are not eligible for no deposit bonuses. These players must make a qualifying deposit to take part in any promotional offers.

Other promotions

One of Joo Casino’s most striking features is the increased focus on rewarding loyalty and keeping active players engaged. Whether you strive for those exclusive VIP benefits, want to prove your skills in a slots tournament, or trade your coins for physical goods and subscriptions, the journey is definitely worth the time and money investment. 

VIP program

If you’re looking to take your gaming experience to the next level, the Joo Casino VIP Club is your golden ticket. Joining this exclusive program not only unlocks premium perks but also gives you personal support and tailored rewards that grow exponentially.

How to Become a VIP

Joining is simple – no mystery or long wait times:

• Deposit a total of €/$2,500 to automatically become eligible.
• Once you reach that amount, a personal manager will reach out within 24 hours.
• Already a VIP elsewhere? You can switch to Joo’s VIP Club – they promise better terms. You can also manually get in touch using the “Contact Us” form if you want to speed things up or discuss personalized deals.

VIP Levels & Cashback Benefits

Your VIP level is determined by the number of complimentary points (CP) you earn. You gain:

• 1 CP for every €/$5 wagered on slots.
• 1 RCP (redeemable CP) for every €/$10 wagered on slots.

Here are the cashback rates tied to VIP levels:

Weekly Cashback Explained

Every Monday, you can claim your Weekly Cashback Bonus. Here’s how it works:

• Credited in bonus money with a 5x wagering requirement.
• Applies to real money losses on slots only.
• Formula: bets – wins – issued bonuses – canceled bonuses.
• Cashback expires in 7 days.
• Minimum net loss must be more than €/$1 in the last 7 days.
• Maximum cashback: €/$5,000 per week.

VIP Club Bonuses

As a VIP, you get access to special weekly promotions:

Additional VIP Benefits

Here’s what else is in store for you as a VIP:

• Exclusive Bonuses — bigger reloads, better promos
• Personal Manager — get direct support and assistance
• Withdrawal Priority — faster cashouts and higher limits
• Private Events — participate in VIP-only tournaments and gifts
• Unlimited winnings from VIP bonuses — keep all that you earn, with no caps
• Quarterly VIP Seasons — levels reset every 3 months

To receive bonuses, you must enable automatic bonus issuance in your profile. Cashback is limited in EUR and increases with each level. If you break VIP rules or terms, your status may be suspended or revoked. If you bet less than €/$5,000 weekly or €/$20,000 monthly, the casino may reduce your withdrawal limits.

Banking at Joo Casino

Joo Casino stands out by offering full transparency into all available banking methods. There’s a public payments page that you can access, even as a visitor. This means you don’t need to register or log in to view fees, processing times or limits – a major plus for players who want clarity upfront.

Another great advantage is that all banking options are localized, catering to your region's most popular and reliable methods, whether you’re using crypto, e-wallets or bank cards.

Deposit Methods

Deposits at Joo Casino are instant, fee-free and flexible. The minimum deposit amount varies depending on the method, starting from as little as 0.01 USDT or 1 DOGE for crypto users.

Bank Cards

E-wallets & Vouchers

Bank Transfers

Cryptocurrency

All crypto deposits are processed instantly and with no fees.

Withdrawals at Joo Casino

Withdrawals are also fee-free, with varying processing times depending on the method used. Most e-wallet and crypto payouts are instant, while bank cards and transfers take a bit longer.

Withdrawal Options Overview

Accepted currencies

Joo Casino supports 7 FIAT currencies and 8 cryptocurrencies, which is not too bad at all, but also not the most extensive lineup we’ve seen. 

Customer support

If you ever need help whilst playing on Joo Casino, there are several convenient support options available to you.

Start by visiting the Help Center, which you can access from the website’s footer. It’s a fantastic resource packed with clear, thorough answers to frequently asked questions. Topics are grouped into categories like ‘Registration & Account’, ‘Deposits & Withdrawals’, ‘Promotions’, ‘Games’ and ‘Privacy & Security’. Most common issues can be resolved right there, whether it’s figuring out how to claim your bonus, checking the withdrawal status or ensuring your account’s security.

For more urgent issues, the 24/7 live chat is your next best option. When you launch the chat (via the chat bubble in the bottom right corner), you’ll first be connected with a friendly AI bot that can help with basic requests. If your issue isn’t resolved, the system will connect you to a human support agent. To get started, you’ll be prompted to enter some basic information like your name or email address to help them assist you faster.

If your query is more complex – such as issues involving documents, screenshots or payment confirmations – it’s best to send an email to support@joocasino.com. This channel is ideal for anything that may require further investigation or attachments.

Lastly, you can also leave a message directly through the contact form on the ‘Support’ page. Just fill in your email and your message, and a team member will get back to you shortly.

To verify a player's account, the casino requires documents (such as ID, payment method proof, utility bills) in either the Latin or Cyrillic alphabet. If a player can't provide documents in these alphabets, the casino may request a video verification where the player must show the documents on camera.

Is Joo Casino legit?

Yes, Joo Casino is a legitimate and reliable platform. Launched in 2014, it boasts nearly 11 years of continuous operation, a notable achievement in the iGaming industry. This level of longevity reflects a strong track record and high level of player trust. Joo Casino is also part of the Dama N.V. group, one of the most recognized names in the online gambling sphere. This company operates several other successful brands such as Playamo, 7Bit Casino, KingBilly and Katsubet.

Joo Casino operates legally under a license from the Curaçao government, which is displayed on its homepage, accompanied by a public seal of approval, confirming its license is active and in good standing. The website also uses SSL encryption, reflecting its commitment to player safety and data privacy.

In terms of payments, Joo Casino collaborates with trusted financial providers like VISA and Mastercard, giving players peace of mind when making deposits or withdrawals. Additionally, the gaming experience is powered by respected software developers such as Pragmatic Play, Truelab and Spinomenal, ensuring fair and high-quality gameplay. 

Joo Casino definitely earned a top spot over the years in the broader player community, which is emphasized by its excellent Trustpilot rating of 4.4 out of 5, based on 585+ reviews. Players seem to appreciate the customer support service the most, closely followed by the fast payouts and easy bonus redemption process.

Responsible Gaming

Joo Casino takes responsible gambling seriously, and they’ve dedicated an entire page to inform and support players in maintaining healthy habits. Whether you're a casual player or someone who enjoys gambling regularly, it's important to recognize the risks and know that help is always available. The platform emphasizes that gambling should remain a form of entertainment, not a financial solution or coping mechanism. Here are some of the key responsible gambling measures in place at Joo Casino:

• Strict age checks – The casino strictly accepts players who are at least 18 years old, using identity checks when needed to block underage access.
• Gambling is not a source of income – You're encouraged to treat online gambling as entertainment. The site reminds you to avoid seeing it as a way to solve financial issues or repay debts.
• Monitor your play time and spending – Joo Casino recommends tracking both the amount of time and money spent playing to keep things in check.
• Encouragement of parental control software – For families, the casino highlights tools like CyberPatrol, Gamblock, Net Nanny and 27labs to block access for minors.
• External support resources – You’ll find direct links to trusted help organizations like Gamblers Anonymous, GamCare and Gambling Therapy if you or someone you know needs professional support.

Games

Joo Casino has a nice lobby of 8,000+ games, which is sizable enough to answer most player requirements. However, considering the brand has been around for 11 years, we expected more here. For example, competitors like Librabet and Neon54 Casino boast higher numbers, even if they hit the market more recently.

Still, the content is quite well-organized, with numerous filters to guide your next session, including ‘slots’, ‘instant win’ and ‘live casino’.

Slots

Ready to hit the reels with a bang? If you’re undecided, you can also find a few tabs here, such as ‘Drops & Wins’, ‘New Games’ and ‘Jackpots’. Joo Casino has around 6,000+ slots available at the moment, from 100+ notable providers like 1Spin4Win, Gamebeat and Booming Games. The jackpot variety is truly impressive, as you can try winning progressives or fixed jackpots from Amusnet (Jackpot Cards), Pragmatic Play (Jackpot Hunt, Drops & Wins etc.). For example, most fruity slots from Amusnet like 20 Super Hot and Shining Crown have starting jackpot values of €/$17,000, so they’re definitely worth a shot. 

Table and card games

Unfortunately, there isn’t a category for the table and card games, forcing players to use manual search here. Still, if you use the right keywords, you’ll find at least 30-40 options for video poker, scratchcards, online roulette, baccarat, dice, bingo and keno. As opposed to other brands, Joo Casino definitely has a strong RNG poker offering, including beloved variations like Caribbean Stud, PokerWays and Oasis Poker. 

Additionally, by visiting the instant win tab, you can find a whopping 100+ crash games. These titles offer immediate, above-average payouts, through accumulating multipliers. Our personal favourites are Aviator and Big Bass Crash, but you can also try out some provably fair dice or plinko. 

Live dealer

The live casino page opens with around 500+ tables, most of which are overseen by Pragmatic Play Live and Evolution Gaming. When scrolling, you’ll find dedicated subsections for all main game types, for example ‘game shows’, ‘roulette’, ‘blackjack’, ‘baccarat’ and ‘poker’. However, don’t worry, these aren’t the only staples, you can also explore other games such as Andar Bahar, Cricket War and Lightning Dragon Tiger.

Unfortunately, Joo Casino doesn’t have any promotions for live dealer players at the moment. If you’re looking for such offers, head over to Nomini or Slots Palace, instead.

Joo Casino app and user-interface

Joo Casino offers a mobile app for both Android and iOS users, ensuring smooth gameplay and convenient access to all platform features. Players can easily navigate to the “Mobile App” section using the left-side menu on the homepage, where they’ll find direct links to install the app on their devices.

Android Installation Guide (Chrome Browser)

1. Open the Joo Casino homepage on your mobile and tap the three-dot icon (top-right corner) to open the browser menu.
2. Select “Install App” from the dropdown list.
3. Confirm by tapping the “Install” button when prompted.

iOS Installation Guide (Safari Browser)

1. Visit the Joo Casino homepage and tap the “Share” icon at the bottom of your screen.
2. In the menu list, select “Add to Home Screen.”
3. Tap the “Add” button to confirm and create the app shortcut.

Once installed, the Joo Casino app gives you full access to your account, including profile settings, payments, bonuses, the loyalty program, support services and, of course, the entire game library, just like the desktop version. It’s designed to save storage and optimize performance, offering a better experience for those that gamble on the go.

Joo Casino is recommended to bonus lovers

We’d recommend Joo Casino to bonus lovers the most, thanks to its spectacular promotions. Newcomers get a massive welcome package of $/€6,000 + 200 free spins. Regular players enjoy weekly reloads, daily free spins, and surprise Lucky Boxes. On top, the Bonus Store allows trading points for real-world rewards, including gadgets and streaming subscriptions. With an excellent loyalty program and tiered VIP Club, Joo Casino consistently delivers value for anyone who enjoys playing with bonuses. We’d appreciate lower wagering requirements, though, and the introduction of no deposit offers as well, for those who want to explore the site without investing real money yet. 

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