Hugo Casino review
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Hugo Casino bonus
We were impressed with the structure of Hugo Casino's welcome package. It applies to your first three deposits and offers high-rollers a VIP welcome bonus alternative.
However, the value was lower than expected as both options fall short of the average $1,500 welcome offer that top Canadian casinos offer.
| Bonus | Offer |
|---|---|
| First deposit bonus | 100% up to $220 + 100 free spins |
| Second deposit bonus | 75% up to $220 + 75 free spins |
| Third deposit bonus | 50% up to $460 + 100 free spins |
| VIP welcome bonus | 50% up to $750 + 200 free spins |
Bonus terms
The bonus terms are favourable since you must play through only your bonus winnings before requesting a payout. The $30 minimum qualifying deposit seems fair, but you must deposit up to $70 to access the free spins bonuses. Wagering must be completed in 7 days, unlike 20Bet Casino, which has a larger wagering period of 14 days.
| Wagering requirement (WR) | 45x bonus |
| Minimum qualifying deposit | $30 |
| Maximum bet limit | $7 |
| Time to clear WR | 7 days |
You must complete your wagering requirements before accessing your winnings at Hugo Casino. Game genres at Hugo contribute differently to how quickly you can play through these requirements. Here's a breakdown of the different categories and the percentages they contribute.
- Slots – 100%
- selected slots – 20%
- other games – 100%
- Texas Hold'em, table games – 0%
- video poker – 0%
- roulette and blackjack – 0%
- baccarat and craps – 0%
Hugo Casino provides a more extensive list of games that can’t be played with an active bonus. You can find them under the terms and conditions of each promotional offer.
Other promotions
Hugo Casino has an array of exciting promotions lined up for its existing players. These range from reload offers to free spins and cashback offers. There's also a tournament event where players can compete to win rewards. Here's a rundown of the available bonuses.
| Bonus | Bonus amount |
|---|---|
| Boost Extravaganza | 15% up to $2,500 |
| Hugo cashback | 20% up to $450 |
| Reload bonus | 40% up to $300 |
| Winged Wins'days | 55 free spins |
| Mystery drop | Up to $4,000,000 in prize pool |
| VIP program | yes |
Most offers are cash bonuses, mostly available on slots and table games. There is little variety for live dealer enthusiasts as the site has no live casino promotions available. SG Casino is a good alternative in this area as the operator has more live casino offers to explore.
VIP program
Upon registering at the site, you are enrolled in Hugo Casino's loyalty program. This 5-level loyalty program features several perks, which we've listed below.
| Loyalty level | Withdrawal limit | Benefits |
|---|---|---|
| Level 1 | $8,000 | 10% cashback |
| Level 2 | $11,000 | 12% cashback |
| Level 3 | $14,000 | 100 free spins 15% cashback Personal account manager Special Birthday Offer Loyalty club membership |
| Level 4 | $17,000 | 125 free spins 17% cashback All benefits from Level 3 |
| Level 5 | $21,000 | 150 free spins 20% cashback All benefits from Level 4 |
The loyalty program is appealing but failed to provide all the details we sought. There was no information on the number of points needed to move from one level to the next.
Furthermore, your payout limit is restricted by your VIP level. However, the list of perks available is full of benefits you can look forward to. 20 Bet Casino has a more detailed VIP program, which makes it more transparent.
Banking at Hugo Casino
Hugo Casino offers a reliable variety of banking methods for funding your account or withdrawing your winnings. These include credit/debit cards, e-wallets, prepaid cards and cryptocurrencies. Deposits are instant, while withdrawals can take two to five days.
Deposit with CashtoCode
Hugo Casino also offers CashtoCode eVoucher as a payment option. It's simple to set up and only requires a voucher code, saving you the risk of providing your information or banking details online. Here’s a detailed process for funding your account using this method.
- Click on the cashier button in the top right corner of the homepage.
- Select the CashtoCode payment option.
- Input the amount you want to deposit.
- – Min deposit: $25
- – Max deposit: $5,000
- Provide your 20- character CashtoCode eVoucher code. Accept the terms and conditions and pay.
Other deposit methods
The operator offers alternative deposit options for easy preference. These include regular fiat payments and cryptocurrencies suitable for faster transactions.
| Method | Limit |
|---|---|
| Interac | $30 – $3,000 |
| VISA, MasterCard | $30 – $950 |
| Neosurf | $10 – $800 |
| MiFinity | $30 – $3,500 |
| Neteller by UTORG | $25 – $5,000 |
| Skrill by UTORG | $25 – $5,000 |
| MuchBetter | $30 – $10,000 |
| eZeeWallet | $30 – $10,000 |
| FlexePIN | $30 – $10,000 |
| AstroPay | $30 – $10,000 |
| Jeton | $30 – $6,000 |
| Payz | $30 – $10,000 |
| Bitcoin | $75 – $7,500 |
| Ethereum | $75 – $7,500 |
| Litecoin | $75 – $7,500 |
| USDT TRC20, ERC20 | $75 – $7,500 |
| Cardano | $75 – $7,500 |
| BitcoinCash | $75 – $7,500 |
Payout options
Hugo Casino offers a decent selection of withdrawal options for accessing your winnings. We've listed these methods and their respective transaction limits.
| Payment method | Limit |
|---|---|
| Interac e-Transfer | $30 – $700 |
| MiFinity | $30 – $700 |
| MuchBetter | $30 – $700 |
| eZeeWallet | $30 – $700 |
| AstroPay | $30 – $700 |
| Jeton | $30 – $700 |
| Payz | $30 – $700 |
| Bitcoin | $70 – $700 |
| Litecoin | $70 – $700 |
| USDT TRC20, ERC20 | $70 – $700 |
| Cardano | $70 – $700 |
| Ethereum | $70 – $700 |
| BitcoinCash | $70 – $700 |
| *All payments are subject to a pending period. Payments are released once they are approved and all documentation is provided. | |
After making a withdrawal request at Hugo Casino, it takes up to three days to receive your winnings. You can also reduce delays during the payout process by verifying your account after signing up.
How much you can withdraw from the operator is tied to the Loyalty program. Level one has the lowest monthly withdrawal limit of $8,000, while level five has the highest monthly limit of $21,000. You must work up the loyalty program ladder to get a decent payout. BitStarz Casino is a good option as it offers no withdrawal limit.
Customer support
Hugo Casino has functional email and live chat customer support. The live chat proved to be very useful, as we got an almost instant response from them. The support agents' answers also showed considerable knowledge and were detailed.
The support team is also handy, especially when you need help verifying your account. You can also complete this on your own using the verification button under your account menu.
| Live chat | Available – 2 minutes |
| Phone support | Not available |
| support@hugocasino.com | |
| FAQs | Basic |
The site has an FAQ section that discusses commonly raised issues, including creating an account, deposits and withdrawals, and safety and security. You can consult with live chat and email support for any topics outside of these. We recommend the live chat for quick answers.
Is Hugo Casino legit?
Hugo Casino is owned by GBL Solutions N.V. and registered under Curaçao. Although it's a relatively new casino, it has proven to be reliable and free of scandals. It has fair terms and conditions, employs industry-standard SSL encryption technology for protection, and offers proper RNG-regulated games.
If you have a dispute, you can communicate with support via live chat and email support. Where there’s a further unresolved issue, you can write to the Antillephone N.V. licensing authority for help or give your feedback on independent review sites.
| Trustpilot | 2.7/5 star |
| AskGamblers | 6.9/10 |
| Casino Guru | 8.1/10 |
We also checked other review sites to see what they thought about Hugo Casino. The sites all ranked the casino positively. However, we noticed some recurring complaints made by players. Some users struggled to withdraw their winnings, while others were disqualified from bonuses for no reason.
Games
Hugo Casino has over 6,700+ games available for players to explore. These are from over 100 top software providers in the industry. Slots occupy the more significant portion of the library, but you can also find popular table and live casino games like European Roulette, American Blackjack and Lightning Blackjack.
| Slots | 6,200 |
| Blackjack | 118 |
| Roulette | 197 |
| Poker | 45 |
| Baccarat | 73 |
| Craps | 4 |
| Scratch cards | 76 |
| Total number of games | 6,781 |
We found the games library satisfactory. However, poker players looking for more variety can check out SG Casino.
Slots
Hugo has a rich slots library of over 6,200+ games. Many of these games are from top providers like Pragmatic Play, Play'n Go, BGaming and Evolution. Popular options include Starlight Princess 1000, Reactoonz 2, and Money Train 4.
The game also offers up to 95 jackpots and 135 Megaways titles. Some exciting games players can look forward to include Book of Tut Megaways, Sweet Rush Megaways and Power of Merlin Megaways.
Table and card games
The site also features 500+ table games, including unique options like Caribbean Stud Poker, Three Card Rummy, and Texas Hold'em Bonus Poker. Other high-quality table game options include Infinite Blackjack, Mini Roulette and No Commission Baccarat.
Live dealer
The operator offers up to 205 live casino games. These include popular titles like Instant Roulette, Speed Baccarat and Free Bet Blackjack.
Despite its exciting game variety, the operator had no live dealer bonuses during our review. This may be a deal breaker if you're a die-hard fan of live casino events and competitions. SG Casino offers some good live casino event options.
| Roulette | 62 |
| Blackjack | 28 |
| Poker | 10 |
| Baccarat | 37 |
| Other | 68* |
| *includes games like Sic Bo, Boom City and Casino Hold’Em | |
Mobile app and user-interface
Hugo Casino doesn’t have a dedicated mobile app for mobile gameplay but offers a fully optimized mobile interface you can access via your phone browser. Like the desktop version, you can access this via the official website. The games are built with HTML-5, which makes playing on mobile just as smooth as playing on computers.
Creating an account is easy. Once you register, you can access games like Jam Bonanza and Piggy Tap in two clicks. These are available in demo and real money modes you can play after you fund your account. The deposit and withdrawal options are at the top right menu corner of your homepage.
Hugo Casino is recommended to slot players
Hugo Casino is excellent for players who wish to explore slot games with bonuses, free spins, and loyalty bonuses. However, it must increase its withdrawal limit and boost its welcome offers for new players.
Alternatives of Hugo Casino
- 6,000+ games
- Lower than average wagering requirement
- Variety of payment methods
- Deposit and withdraw in CAD
- Safe casino games
- Attractive weekly promotions
- Lack of game filters
- Some inconsistent information on site
- No phone support
- Licensed in Curacao only
- Several promotions and tournaments
- A vast array of games, including live dealer titles
- Trusted payment methods
- Functional customer support
- High minimum qualifying deposit
- Limited time to fulfill the wagering requirement
- No mobile app
- License from Curacao
- Reliable payment choices
- Rewarding VIP program
- Over 7,000+ games
- Dedicated casino app
- Low welcome bonus
- Few promotional offers for regular players
- Delayed payouts
- Account verification could be lengthy
Bitstarz Casino has no withdrawal limit and multiple crypto payment methods. However, it has only a few table games available for players.
SG Casino offers live casino bonuses and trusted payment methods. However, the operator can improve its smartphone gameplay with a mobile app.
20Bet Casino has a dedicated mobile app and a detailed VIP program. However, it needs more work on its low welcome bonus.
FAQs
Yes, this operator is reliable. GBL Solutions N.V. manages it and operates with a regulated Curaçao license. The casino has also been rated positively at most independent review sites and has fair terms and conditions across boards.
Players have an excellent lineup of relevant payment and withdrawal methods. These range from eVoucher payments to credit and debit cards, e-wallets and cryptocurrency payments. The CashtoCode eVoucher option is excellent for deposits, as you only need a voucher to fund your account.
Hugo Casino does not have a dedicated app, but it works flawlessly on mobile devices. To begin playing games, navigate to your mobile browser and log in to the casino website.
You can contact support at this operator with any questions or inquiries. The live chat is ideal if you require fast responses. There's also an FAQ section with answers to commonly asked questions.
Yes, the casino enrolls newly registered players in its VIP program. This is a 5-level loyalty program that offers improved perks as you advance. Your VIP level also determines how much you can withdraw.
Specification: Hugo Casino review
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