CasiGo Casino review
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CasiGo Casino Bonus
CasiGo’s welcome bonus is fair, especially with its affordable $10 deposit, which made the package affordable. The four-deposit welcome bonus, with free spins, makes it even more enticing.
However, it falls short of the typical $1,500 we find at other Canadian Casinos. This would be a great welcome gift if not for its low size.
| Bonus | Offer |
|---|---|
| First deposit bonus | 200% up to $200 + 100 bonus spins* |
| Second deposit bonus | 50% up to $200 + 50 bonus spins* |
| Third deposit bonus | 75% up to $200 + 75 bonus spins* |
| Fourth deposit bonus | 125% up to $500 + 150 bonus spins* |
| *free spins available on Book of Dead | |
Bonus terms
CasiGo Casino has favourable wagering conditions on its deposit and free spin bonuses. There’s also no pressure as to the expiration of this bonus. It's one of the most considerate requirements we've reviewed yet, though a higher maximum bet limit on the site would have made it even better.
| Wagering requirement (WR) | 35x deposit + bonus, 35x free spins |
| Minimum qualifying deposit | $10 |
| Maximum bet limit | $5 |
| Time to clear WR | 30 days (bonus), 10 days (free spins) |
At CasiGo, you must meet the wagering conditions before withdrawing your bonus winnings. Games contribute differently to your wagering conditions. We’ve outlined them below.
- slots – 100%
- selected slots – 20%
- table games – 0%
- video poker games – 0%
- scratchcards & keno – 100%
- other games – 0%
- jackpot games (progressives) – 0%
Like most online Canadian casinos, the play-through requirement doesn't apply to some games. All the exempted games are on the casino's promo terms and conditions page.
Other promotions
CasiGo Casino provides a variety of generous bonuses to enhance your gaming experience throughout the week. These include matched-up bonuses and cashback offers that give you extra money and spins for playing consistently. The fascinating aspect is you get one offer every day of the week.
| Moolah Mondays | up to 20 free spins* |
| Treasure Tuesdays | up to 100 free spins |
| Walkout Wednesdays | mystery prizes |
| Getback Thursdays | 10% cashback up to $100 |
| Fiesta Fridays | 10% match bonus up to $100 |
| Slick Saturdays | 20% match offer up to $50 + 10 bonus spins*** |
| Spin up Sundays | up to 100 free spins**** |
| Drops and Wins live casino | Up to $500,000 in prize pool |
| VIP/Loyalty | Yes |
| *free spins available on Lordi Reel Monster | |
| **free spins available on Super Flip | |
| ***free spins available on Golden Ticket | |
| ****free spins available on Forge of Gems | |
As a slots enthusiast, you're satisfied to your fill. Live casino players can expect some perks also, but fewer than those offered to slots players. You should check out other platforms like BoaBoa and Goodman Casinos for more live casino promos.
Loyalty program
CasiGo automatically enrolls you in its loyalty program. As you scale up the program, you receive casino bonuses, extra privileges, gifts and rewards. Below is an outline of the program.
| Loyalty tier | Tier amount | Benefits |
|---|---|---|
| Green | $0 – $2,249 | – |
| Blue | $2,250 | $10 cash bonus 2.5% cashback |
| Orange | $15,000 | $25 cash bonus 5% cashback |
| Red | $75,000 | $50 cash bonus 10% cashback personalized gifts and experiences |
| Purple | $150,000 | $100 cash bonus 15% cashback personalized gifts exclusive invitations, promotions & events |
Your loyalty tier changes every month and depends on how much you spend in a particular month. This means that the more you spend, the higher your level and the more benefits you can enjoy.
To retain or move higher from your current loyalty tier, you must wager at least the minimum amount on each level within a month. We're not fans of CasiGo's loyalty program, as it's money-based. We prefer those based on loyalty points like Fastpay and Fresh Casinos.
VIP program
CasiGo also features a VIP Honours club for regular players alike. You can access monthly status rewards, welcome gifts, cashback and VIP support as you climb up the program.
| VIP level | Withdrawal amount | Benefits |
|---|---|---|
| Silver | $5,000 – $10,000 | $100 welcome bonus 2.5% cashback |
| Gold | $20,000 | $250 welcome bonus 5% cashback |
| Elite Platinum | $50,000 | $500 welcome bonus 10% cashback |
| Elite Black | $75,000 | $1,000 welcome bonus 15% cashback |
Three of the four VIP Honours club levels are by your achievements, while the highest tier is strictly by invitation. We liked the program as it gives you a detailed account of each level. One interesting feature is how you can access high withdrawal limits depending on your level.
Banking at CasiGo Casino
The operator accepts some of Canada's most trusted payment methods. These include the more common credit card and modern eVoucher payments. While deposits are instant, withdrawals can take up to three days.
Deposit with CashtoCode
CashtoCode eVoucher is among the trusted payment options available at CasiGo Casino. It's fast, straightforward and can be completed in four easy steps. Below is a step-by-step outline of how to use it.
- Click on the Deposit tab.
- Scroll down and select the CashtoCode eVoucher option.
- Enter the amount you want to deposit into your account.
- Min. deposit: $5
- Max deposit: $1,500
- Next, you enter your 20 digits Voucher code. Agree to the terms and conditions and make your payment.
Other deposit methods
You can deposit with other payment alternatives as well. Crypto isn't among the available options, but we weren't surprised, as most casinos with an MGA license don't include it. You are, however, sure you're using reliable options.
| Method | Limit |
|---|---|
| Interac | $5 – $9,999 |
| Interac ® | $5 – $9,999 |
| Visa, MasterCard | $5 – $9,999 |
| Paysafecard | $5 – $1,426 |
| Neteller | $5 – $9,999 |
| Neosurf | $5 – $9,999 |
The casino doesn’t charge any hidden fees on your deposits. However, your service provider could impose fees, mainly if you use a card deposit method. With CashtoCode, you won't have to worry about hidden fees or charges.
Payout options
You can withdraw your winnings at CasiGo Casino via the withdrawal tab in the cashier section. The operator offers few withdrawal options, a phenomenon we've noticed at most Whitehat Gaming casinos.
Keep in mind that you must complete your verification process before processing withdrawals.
| Payment method | Limit |
|---|---|
| VISA/MasterCard | $10 – $5,000 |
| Bank transfer | $10 – $5,000 |
| Interac | $10 – $5,000 |
| *All payments are subject to a pending period. Payments are released once they are approved and all documentation is provided. | |
Withdrawals at CasiGo are fast and reliable. The casino processes transactions between two to three days, standard processing time. How much you can receive is based on your VIP level, with the lowest at $5,000 weekly. This can rise as high as $75,000, depending on your VIP level.
Customer support
You can contact CasiGo Casino agents via live chat, a floating icon at the bottom of your screen. They come in handy for several needs, most importantly account verification, which is required before you verify your account. You can do this on your own also via the verification page within the “My details” tab.
On navigating to support, a single click takes you to an operator who first requests your details to confirm your identity. We found the agents professional and timely, as our queries were responded to within two minutes. Sending an email to support@casigo.com is another option.
| Live chat | Available – 2 minutes |
| Phone support | Not available |
| support@casigo.com | |
| FAQs | Basic |
There’s no dedicated FAQ section on the platform. However, we found a 5-question FAQ list under the “Contact us” section of the casino. It seemed like an afterthought from CasiGo and was there to answer questions like payment information. It offers little to no significant assistance.
Is CasiGo Casino legit?
Whitehat Gaming established CasiGo in 2020 under a MGA license. The casino relies on high-end encryption technology to secure your details. It formed strategic alliances with the likes of Blueprint and Play'nGo, offering top casino titles to players.
Furthermore, you can only win up to $250,000 per spin in a game as the casino deems any amounts above the limit forfeited. Jackpots above this amount may also take up to 30 days to get paid.
You can report to customer service as the first option in a dispute. You also have the Support Host's Team Leader, as the second and the Complaints Team, as the third. If, after everything, the complaint persists, you can escalate the matter externally via one of its ADR providers, eCOGRA or The Pogg (each an “ADR Provider”).
| Trustpilot | 1.9 stars |
| CasinoGuru | 6.0/10 |
| Correct Casino | 8.1/10 |
The overall review rating across all expert reviews we checked was more positive than not. Two of the reviews were above average, while the third was below. However, many users’ dissatisfaction with the system stemmed from the time it took to verify their accounts.
Games
CasiGo Casino has over 2,300 games, which are mostly slots. It also features table and live dealer games. You can find exciting options like Reactoonz, Fox Mayhem, Roulette Platinum and Classic Blackjack.
We’ve highlighted the number of games below.
| Slots | 2,355 |
| Blackjack | 92 |
| Roulette | 33 |
| Poker | – |
| Baccarat | 28 |
| Craps | 1 |
| Scratch cards | 23 |
| Total number of games | 2,532 |
The Casino doesn't consider table games a priority, as it lacks many table and card game variants. Furthermore, there's no poker variant and only four options for Baccarat games. If table games tickle your fancy, you're better off playing at Smokace Casino or Axe Casino.
Slots
The casino offers up to 2,530+ slot machine games. You can wager on games from Pragmatic Play, Blueprint Gaming, Red Tiger and Play'n GO. Distinct titles include Rise of Olympus, Temple of Riches, and Big Bass Bonanza.
Another option to win big is playing any of the 60 jackpots and 81 Megaways slot machines. These are exciting options to improve further your odds of winning big. Power of Merlin and Power Strike Cash are two fun titles we enjoyed playing in demo mode.
Table and card games
There are up to 187 table and card games to choose from at CasiGo Casino. You can play Three Wheel Roulette, European Blackjack, and Vegas Strip blackjack. However, we look forward to options like Oasis Poker and three-card poker being added to the site.
Live dealer
You can play with live croupiers in up to 107 live dealer games. Notable titles include Ultimate Roulette, One Blackjack and Sweet Bonanza Candyland. The section seems sparse, but more titles are within the distinct live game lobbies.
You can also partake in the Live Casino Drops and Wins promo, which features a decent daily and weekly tournament bonus.
| Roulette | 11 |
| Blackjack | 60 |
| Poker | – |
| Baccarat | 26 |
| Other* | 10* |
Mobile app and user-interface
Despite lacking a dedicated app, the games play well on mobile, thanks to the casino's HTML5 build. The mobile site's functionality is nearly identical to the desktop version's. However, the mobile layout has a few changes to make it perform well.
Its homepage links to popular games like Legacy of Egypt and Reactoonz 2, giving you easy access in less than two clicks. Live chat can be accessed using the floating message icon at the bottom left of the homepage. You can also fund your account via the deposit icon at the top right of the home page. You must access your profile to access the withdrawal option.
CasiGo Casino is recommended to slot players and bonus hunters
For a selection of classic slots with a range of bonuses to spice up your gameplay, CasiGo Casino does the job quite well. However, before the operator can appeal to a broader audience, it needs an imminent update to its table games and live dealer section.
Alternatives of CasiGo Casino
- Several promotions and tournaments
- A vast array of games, including live dealer titles
- Trusted payment methods
- Functional customer support
- High minimum qualifying deposit
- Limited time to fulfill the wagering requirement
- No mobile app
- License from Curacao
- Reliable payment choices
- Rewarding VIP program
- Over 7,000+ games
- Dedicated casino app
- Low welcome bonus
- Few promotional offers for regular players
- Delayed payouts
- Account verification could be lengthy
- Over 5,600+ games
- Detailed & Rewarding VIP program
- Multiple banking options
- Responsive customer support
- High wagering requirement
- Few promotional offers
- Curacao license
- Delayed payouts
SG Casino offers multiple table and live dealer games with several promotions and tournaments to keep you entertained. Its Curaçao license might, however, be a barrier if you prefer playing at trusted casino licenses like MGA.
20Bet Casino has one of the best dedicated mobile apps with a rewarding VIP program. However, we expect an upgrade to its welcome package.
Betandplay Casino features multiple banking options with professional and responsive customer support agents. The casino, however, needs to improve the speed of its withdrawal processing times.
FAQs
Yes, CasiGo is an MGA-licensed operator that White Hat Gaming launched in 2020. It uses up-to-date encryption tech to protect your details. Furthermore, the casino provides an ADR system for third-party settlement of disputes.
You can participate in several matched-up deposits, free spins and cashback bonuses. If live casino games are your thing, you can enjoy the Drops and Wins live promotion.
You can communicate with support via live chat or email support@casigo.com. There’s also an FAQ section with basic information.
The casino limits your winnings to $250,000 per spin. Anything above this is forfeited, except it's a jackpot win.
Yes. CasiGo features a detailed VIP and Loyalty program for existing players. Its loyalty program is calculated monthly and places you in a tier based on your monthly expenses. The VIP program is based on your achievements, though you can reach the highest level only by invitation.
Specification: CasiGo Casino review
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