Lucy’s Casino review
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Lucy's casino bonus
We weren't too pleased with the welcome offer that Lucy's Casino had in store for us. The entire welcome package is hardly up to the standard $1,500 offer at top Canadian casinos.
Furthermore, having to deposit twice the regular minimum deposit amount is unacceptable. We've played at tons of online casinos and know of operators with more beneficial offers. Its live casino welcome offer also has little impact.
| Bonus | Offer |
|---|---|
| First Deposit Bonus | 140% up to $900 |
| Live Casino Welcome Bonus | 100% up to $670 |
Bonus terms
The bonus conditions at Lucy’s Casino remain the best thing about the bonus. You’re under no pressure to meet up with them as you’re given ample time. A higher max bet limit would have made it quite the ideal wagering requirement.
It's similar to what you get at Casino Friday, which also lets you wager 40 times in 30 days. Better still, you can play at CasiGo, where you must play through only 35 times within the same time frame.
| Wagering requirement (WR) | 40x deposit + bonus |
| Minimum qualifying deposit | $40 |
| Maximum bet limit | $5 |
| Time to clear WR | 30 days |
While the max bet limit significantly contributes to how fast you can meet your playthrough requirement, the games you play also count. We’ve listed how each game category contributes to your playthrough.
- slots – 100%
- table games – 20%
- video poker – 0%
- roulette, poker – 0%
- virtual games – 50%
- lucky games – 50%
Other promotions
You can benefit from several promotional offers when you play at Lucy's Casino frequently. We were impressed with some of these, particularly its Live Spins event and valuable cashback bonuses. Although the operator doesn't have an enormous selection of promos, it perfectly gives out perks and promos to players of different tastes.
| Frisky Casino Reload | 60% up to $670 |
| Crypto Bonus | Up to $1,300 in prize |
| Casino Cashback | 5% up to $2,700 |
| Live Casino Cashback Bonus | 5% up to $3,000 |
| Joyful Live Casino Reload | 40% up to $670 |
| VIP program | No |
Regardless of your preferred casino game variety, you can look forward to slots and live dealer promos. We liked the all-inclusive nature of Lucy's Casino. It's a massive plus for the brand.
VIP program
Unfortunately, this casino does not offer any form of VIP or loyalty program. We attempted contacting live support, but it turns out the operator’s live chat is only run by bots that respond robotically. This is a letdown on the operator’s part. You can, however, find some great VIP programs at other top casinos like iLucki Casino and Woo Casino.
Banking at Lucy's casino
Lucy Casino offers you different reliable banking options. These options cut across card payments, eVouchers, bank transfers and cryptocurrency.
The operator processes your deposits instantly. However, withdrawals may take up to three days, based on your payment option.
Deposit with CashtoCode
CashtoCode is among the most reliable means of paying at Lucy’s Casino. It’s secure and you don’t have to register with it before making your deposit. We’ve outlined the deposit process in the four steps below.
- Click the deposit button at the top right.
- Select the CashtoCode eVoucher payment option.
- Enter how much you want to deposit.
- Min. deposit: $25
- Max deposit: $250
- Type in your 20-character eVoucher code. Accept the terms and conditions and pay.
Other deposit methods
You can also deposit using e-wallets and digital currencies, with the option of funding your Bitcoin wallet via CashtoCode. The operator also has several popular deposit options with fair deposit limits. If you wish to play with just a few bucks, crypto options are ideal.
| Method | Limit |
|---|---|
| Interac | $25 – $2,000 |
| MasterCard, Visa | $25 – $2,000 |
| FlexePIN | $20 – $250 |
| MuchBetter | $25 – $2,000 |
| Mifinity | $25 – $2,000 |
| AstroPay | $25 – $2,000 |
| Sticpay | $25 – $2,000 |
| Bitcoin | $10 |
| Ethereum | $10 |
| Litecoin | $10 |
| USDT (ERC20) | $10 |
| USDT (TRC20) | $10 |
| Bitcoin Cash | $10 |
Card payments and direct banking deposits cost some processing fees. You must keep this in mind when selecting your credit or debit cards as your preferred payment option. Similarly, you may incur this when you select a payment option that requires converting to CAD.
Hence, we advise using recognized Canadian banking options like CashtoCode eVoucher. It also saves you the stress of setting up an account to deposit.
Payout options
You have several payout choices to pick from at Lucy’s Casino. We liked the freedom to select but weren't pleased with its high minimum withdrawal amount.
Conversely, you can deposit with some change in your pocket but must have built up a considerable amount before requesting winnings. We've listed out its available payout options in the table.
| Payment method | Limit |
|---|---|
| Bank transfer | $100 – $500 |
| AstroPay | $100 – $500 |
| Interac e-transfer | $100 – $500 |
| Mifinity | $100 – $500 |
| MuchBetter | $100 – $500 |
| Sticpay | $100 – $500 |
| Bitcoin Cash | $100 – $500 |
| Bitcoin | $100 – $500 |
| Ethereum | $100 – $500 |
| Litecoin | $100 – $500 |
| USDT (ERC20) | $100 – $500 |
| USDT (TRC20) | $100 – $500 |
| *All payments are subject to a pending period. Payments are released once they are approved and all documentation is provided. | |
Payout requests are processed after you place your request, but it typically takes three to five days before your winnings are given to you. You must also verify your account before receiving a withdrawal above $2,300, though the casino can demand this regardless of the amount. This is standard with most operators. However, Lucy's Casino has some ridiculous withdrawal policies that come up as red flags.
It limits your possible daily withdrawals to $7,000 monthly, which is highly restrictive even if you’re an irregular casino player. As if that’s not discouraging enough, you’re restricted to a $5,000 daily win. This implies that any wins above this amount in a day are forfeited.
Worst of all is its $50,000 maximum net win on your account. This dulls the fun of big wins, except when you bag progressive jackpot wins.
However, you don't have to settle for less, as other Canadian operators offer more flexible limits. 20bet Casino lets you take home as high as $40,000 monthly. Similarly, Hellspins Casino has a $50,000 max withdrawal cap.
Customer support
This is another one of Lucy Casino's weak points. Although it offers the option of contacting it via live chat or email, it could be more responsive. Live support is conducted by a chatbot that transfers you to another chatbot. This makes resolving queries difficult, as you're limited to only email support as the practical option.
While customer support is the best option to complete your account verification, you can also go through the “document” section under your profile. We advise emailing the operator if you prefer guidance while verifying your account. This process is crucial, as you can only receive payments upon its completion.
| Live chat | Available – 5 minutes |
| Phone support | Not available |
| support@lucyscasino.com | |
| FAQs | Limited |
In addition to the support options, an FAQ section includes answers on topics such as account verification and account registration queries.
Is Lucy's casino legit?
Famagousta B.V. operates Lucy's Casino under a Curacao License. Despite launching in 2021, the casino has partnered with industry giants like Micro Gaming, Pragmatic Play and Booming, which have done some good to its image.
Furthermore, it considers security a top priority and uses industry-standard encryption methods and firewalls to store and transmit sensitive information. The fairness of game results in slots and table games can be trusted, as they are determined by a random number generator, guaranteeing a fair gaming experience every time a wager is placed.
We had our concerns, however, due to its limiting payout policies. You're heavily restricted from carting away big wins in your daily play and overall on your casino account. We've noticed this with some other Famagousta B.V. brands like 4Kasino also. This isn't great for its reputation.
| Trustpilot | 2.6/ 5 stars |
| AskGamblers | 4.49/ 10 |
| CasinoGuru | 1.4/ 10 |
We also looked up some other expert casino reviews, which confirmed our findings about the operator. Being a new brand, it's not very popular among users. However, most of those who have played here complain about its unwelcome account verification procedure and its restriction on winnings. Hence, it's no surprise the casino has low ratings.
Games
Lucy’s Casino has 8,100+ games that cut across several casino varieties. Player favourites include Five Dragons Legend, Big Bass Bonanza, African King, Blackjack Vegas and European Roulette.
| Slots | 6,429 |
| Blackjack | 363 |
| Roulette | 171 |
| Poker | 122 |
| Baccarat | 176 |
| Craps | 2 |
| Scratch cards | 69 |
| Total number of games | 8,119 |
It offered several game varieties, one of the most impressive we've reviewed. You can easily find classic and video slot variants, including traditional table game titles.
Slots
The casino’s slots library consists of 6,400+ games. These are supplied by 68 software providers, including 1×2, Evoplay, Pragmatic Play, Spinmatic, Swintt and Wazdan. You can also play fun titles, including Sweet Bonanza, Chicken Madness and Fruit Party, in demo mode before playing for real money.
Lucy’s Casino houses 28+ jackpot games, including Christmas Jackpot and Jackpot 3×3. Additionally, you can boost your bankroll considerably with any of its 55 Megaways slots. Available titles here include One Million Megaways, Alladin’s Treasure Megaways and Aztec Magic Megaways.
Table and card games
Microgaming, Spinomenal and Habanero supply up to 1,045+ table and card games. You can enjoy popular titles, including Baccarat Classic, 5 Hand Blackjack Pro, Atomic Lotto, Alphabet Roulette and All-American Poker.
Live dealer
Over 563 live dealer games are provided at Lucy's Casino. Top variations to play include Lightning Baccarat, External Roulette, Power Blackjack and Casino Hold 'em. Remember that you can only play these titles in their live casino formats.
The best part is you can participate in multiple live dealer promos here, which keep your gameplay enjoyable. It's no surprise, as Lucy's Casino offers one of the best live casino selections amongst Canadian casinos.
| Roulette | 82 |
| Blackjack | 282 |
| Poker | 3 |
| Baccarat | 143 |
| Other | 50* |
| *includes games like Sic Bo, Boom City and Casino Hold’Em | |
Mobile app and user-interface
There's no mobile app at Lucy's Casino, but you can access the games on the go as most titles it offers are developed with HTML5 technology.
Registering is as easy as on the PC. Likewise, you only need to access the homepage to play titles like Sugar Rush and Big Wild Buffalo.
Navigation on mobile is straightforward as well. You can access game categories, promotions and contact support from the side menu. Funding your account is also accessible via the menu icon at the top right of your screen.
Lucy’s Casino is recommended for table and live casino players
Undoubtedly, Lucy’s Casino houses a great selection of slots. However, its table and live casino games section are highly captivating, keeping you entertained with classic and modern titles and casino bonuses. Yet still, the operator must work on its poor customer support and remove the ridiculous max net winnings to gain a more positive image in the online casino industry.
Alternatives of Lucy’s Casino
- 6,000+ games
- Lower than average wagering requirement
- Variety of payment methods
- Deposit and withdraw in CAD
- Safe casino games
- Attractive weekly promotions
- Lack of game filters
- Some inconsistent information on site
- No phone support
- Licensed in Curacao only
- Over 3,950+ slots
- Spin Booster feature
- Kahnawake Gaming Commission license
- No payout limits
- Limited promos for regular players
- Withdrawals can last up to five days
- Minute welcome bonus
- Insufficient info on VIP program
- Over 5,600+ games
- Detailed & Rewarding VIP program
- Multiple banking options
- Responsive customer support
- High wagering requirement
- Few promotional offers
- Curacao license
- Delayed payouts
Bitstarz Casino has no restrictions on winnings and processes payments fast. The operator, however, has a limited number of live casino titles.
Casino Friday doesn’t limit withdrawals and has a Spin Booster that improves your VIP levels. However, it offers limited promotions for regular players.
Betandplay Casino has responsive customer support with a rewarding VIP program. However, its high wagering requirement could make it difficult to enjoy its bonus offers.
FAQs
Famagousta B.V. manages Lucy’s Casino under a Curacao license. Since its operation in 2021, it hasn’t had any reports of rigging games or tweaking RNG outcomes have been reported. Users’ data is also secured using encryption technology. However, its maximum net winnings are red flags you should watch out for.
There’s no dedicated mobile app. However, the platform’s mobile version is well-optimized to function smoothly on all devices. Its games are created using HTML5 technology and ensure a seamless gaming experience.
It offers a wide variety of trusted payment methods. These include fiat and digital payments. The most used methods include eVouchers, VISA/Mastercard, MuchBetter and cryptocurrency.
It's best to email support@lucyscasino.com, as the live chat feature isn't effective enough. Alternatively, you can look up its FAQ section for some quick assistance.
The operator didn't offer any VIP or loyalty program during our review. However, it had some fun player rewards in its promotions section.
Specification: Lucy’s Casino review
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